Privacy Policy
Maida Vale Movers Privacy Policy Overview
This Privacy Policy explains how Maida Vale Movers collects, uses, stores and protects personal data relating to our customers and prospective customers in the Maida Vale area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Maida Vale Movers customers and prospective customers located in the Maida Vale area who use or enquire about our moving, packing, storage, or related services. It covers personal data collected through our website, by telephone, in writing, in person and through any other direct communication with us.
Who We Are and Our Role
Maida Vale Movers acts as the data controller in relation to the personal data that we collect and process about you for the purposes described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Types of Personal Data We Collect
We only collect personal data that is necessary for the provision of our services and the effective operation of our business. The categories of personal data we may collect include:
Identification and contact details such as your full name, postal address, property access details, and any other relevant address information. Transaction and service information such as details of your move or service requirements, inventory lists, dates and times of your move, and records of the services you have purchased from us. Communication records such as notes of telephone calls, messages you send to us, and any correspondence we exchange. Billing and payment information such as invoices, payment history, and information needed to process payments, excluding full payment card details where payment is taken by a secure third party. Technical and usage data such as information about how you interact with our website and online tools, including device and browser details where this is collected through essential cookies or similar technologies. Voluntary information such as any additional details you choose to provide so that we can tailor our services to your needs, for example information about access restrictions, special handling requirements or preferred contact times.
How We Collect Your Personal Data
We may collect personal data directly from you when you request a quote, make a booking, contact us with a query, respond to a communication from us, or otherwise engage with Maida Vale Movers. We may also receive personal data from third parties where this is necessary to provide our services, for example from landlords, estate agents or property managers who are coordinating a move on your behalf, or from payment service providers processing a transaction related to your booking.
Purposes and Lawful Bases for Processing
Maida Vale Movers processes your personal data only where we have a lawful basis to do so. The main purposes and lawful bases are:
To provide quotes and deliver our services. We process your identification, contact, transaction and communication data in order to provide you with a quote, manage your booking, carry out your move, and handle any associated services. The lawful basis for this is the performance of a contract with you or taking steps at your request prior to entering into a contract. To manage our relationship with you. We use your contact and communication data to respond to enquiries, send important service updates, and manage any complaints or disputes. The lawful basis is performance of a contract and our legitimate interests in maintaining good customer relations and protecting our business. To handle billing and payments. We process payment and billing data to issue invoices, record payments and comply with our financial record keeping obligations. The lawful bases are performance of a contract and compliance with legal obligations. To improve our services and operations. We may use technical, usage and feedback data to monitor service quality, enhance our website, and develop our services. The lawful basis is our legitimate interests in running and improving our business. For legal and regulatory purposes. We may process your data to comply with laws, regulations, court orders or requests from regulators or law enforcement. The lawful basis is compliance with a legal obligation and, where relevant, our legitimate interests in protecting our rights and responding to official requests. For marketing communications. We may use your contact details to send you information about similar services that we provide, where you have not opted out of such communications. The lawful basis is our legitimate interests in promoting our services. You can opt out of marketing at any time.
Data Retention
Maida Vale Movers retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. In general, we apply the following retention practices:
Customer and service records are normally retained for a period that allows us to respond to queries, handle potential disputes and comply with applicable limitation periods and legal obligations. Financial and transactional records, such as invoices and payment details, are retained for the period required by tax and accounting laws. Communication records are kept for a reasonable time in line with our customer service and complaint handling procedures. Technical and usage data is retained for periods appropriate to the purpose of ensuring security, analysing usage patterns and improving our services. When personal data is no longer required for the purposes described above, we will securely delete or anonymise it so that you can no longer be identified.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where this is necessary for the operation of our business and the provision of our services. These third parties act as data processors or independent controllers, depending on the circumstances.
In particular, we may share your data with service providers who perform functions on our behalf, such as secure payment processors, information technology and system support providers, storage facilities or subcontracted moving personnel where required to complete your move. We only engage processors who provide sufficient guarantees that they implement appropriate technical and organisational measures to protect your personal data. We may also share data with professional advisers such as accountants or legal advisers where this is necessary to obtain professional services, and with public authorities, regulators or law enforcement where we are required by law or where it is necessary to protect our rights or the rights of others.
Whenever we use data processors, we ensure that processing is governed by a written contract requiring them to act only on our instructions, keep your data secure, and not use it for their own purposes.
International Data Transfers
Our primary operations and data storage are intended to take place within the United Kingdom or other locations within the European Economic Area. If it becomes necessary to transfer your personal data outside these locations, we will ensure that an appropriate level of protection is in place. This may involve using countries that have been recognised as providing an adequate level of data protection, or putting in place appropriate safeguards such as standard contractual clauses approved by relevant authorities.
Data Security
Maida Vale Movers takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to authorised personnel who need to know it for business purposes, using secure systems and processes to store and handle data, and maintaining policies and training designed to support good information security practices. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure and you share information with us at your own risk.
Your Data Protection Rights
Under the UK General Data Protection Regulation and applicable data protection laws, you have several rights in relation to your personal data held by Maida Vale Movers. These include:
The right of access. You have the right to obtain confirmation as to whether we process your personal data and, if we do, to request a copy of that data and certain related information. The right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or completed. The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected, you withdraw consent where consent was the basis of processing, or you object to processing and there are no overriding legitimate grounds for us to continue. The right to restrict processing. You may ask us to restrict the processing of your data in certain situations, for example while we are verifying the accuracy of data you believe is incorrect. The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or transfer it to another controller where this is technically feasible, and where the processing is based on consent or on a contract and carried out by automated means. The right to object. You can object at any time to processing based on our legitimate interests, including direct marketing, and we will stop processing your data for those purposes unless we have compelling legitimate grounds to continue or the processing is required for legal claims. The right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
How to Exercise Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to Maida Vale Movers, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to your request in order to protect your privacy and security.
You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with the way we have handled your personal data. Further information about how to do this and your rights can be found on the website of the relevant supervisory authority.
Changes to This Privacy Policy
Maida Vale Movers may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other operational reasons. When we make material changes, we will take reasonable steps to inform you, for example by updating the version on our website and, where appropriate, contacting you directly. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process and protect your personal data.