Terms and Conditions

Maida Vale Movers Terms and Conditions

These Terms and Conditions set out the basis on which Maida Vale Movers provides household and commercial removals, packing, storage coordination, and related services within the United Kingdom. By making a booking or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company or organisation requesting services from Maida Vale Movers.

Services means any removals, packing, loading, unloading, transport, delivery, storage coordination, or related services provided by Maida Vale Movers.

Goods means all items, furniture, personal belongings, equipment, and any other property that we are asked to move, handle, pack, or store.

Quotation means the written or verbal estimate provided by us, based on the information supplied by the Client.

Contract means the agreement between Maida Vale Movers and the Client, formed when a booking is confirmed in accordance with these terms.

2. Scope of Services

Maida Vale Movers provides local and regional removal services, including domestic moves, office relocations, item collection and delivery, packing and unpacking, and assistance with loading and unloading. The specific Services to be provided will be detailed in the Quotation or confirmation correspondence.

Any additional services requested on the day of the move that are not included in the original Quotation will be subject to additional charges and may only be carried out where reasonably practicable and where time and resources allow.

3. Booking Process

3.1 Initial enquiry and quotation

The Client may request an estimate by providing details of the property, access conditions, inventory of Goods, preferred dates and times, and any special requirements. Quotations are based on the information supplied by the Client and are subject to change if the information is inaccurate or incomplete.

3.2 Site visits

We may propose a site visit or virtual survey to assess the volume of Goods, access arrangements, parking, and any special handling needs. Any Quotation issued following a survey will supersede prior estimates.

3.3 Acceptance of Quotation

A booking is only confirmed when the Client expressly accepts the Quotation, agrees to these Terms and Conditions, and pays any required deposit. Until confirmation, all dates and times remain subject to availability and may be offered to other clients.

3.4 Booking amendments

If the Client wishes to change the date, time, or scope of Services, they must notify us as early as possible. We will endeavour to accommodate changes but cannot guarantee availability. Changes may result in an adjusted Quotation and additional costs.

4. Prices and Payments

4.1 Pricing structure

Prices may be calculated on a fixed-fee basis, hourly rate, distance, volume of Goods, or a combination of these methods, as specified in the Quotation. Additional charges may apply for stairs, long carries, restricted access, dismantling and reassembly, heavy or awkward items, waiting time, or unforeseen delays beyond our control.

4.2 Deposits

We may require a deposit at the time of booking. The deposit amount and due date will be confirmed in the Quotation or booking confirmation. Failure to pay a requested deposit may result in cancellation of the booking.

4.3 Balance payments

Unless otherwise agreed in writing, the balance of all charges is due on or before completion of the Services on the moving day. For larger or commercial moves, part or full payment may be required in advance. We reserve the right to withhold delivery of Goods until cleared payment is received.

4.4 Late payments

If payment is not received when due, we may charge interest on outstanding amounts at a reasonable commercial rate from the due date until full payment is received. The Client will be responsible for all costs reasonably incurred in recovering overdue sums, including any legal or collection expenses.

5. Cancellations and Postponements

5.1 Cancellation by the Client

If the Client wishes to cancel the booking, they must notify us as soon as possible. The following cancellation charges may apply, unless otherwise stated in your Quotation.

More than 7 days before the scheduled move date No cancellation fee, and any deposit may be refunded or credited at our discretion.

Between 3 and 7 days before the scheduled move date Up to 50 percent of the agreed service fee may be charged.

Less than 3 days before the scheduled move date Up to 100 percent of the agreed service fee may be charged.

5.2 Postponement by the Client

If the Client requests a postponement, we will try to rearrange the booking, subject to availability. If we cannot accommodate the new date or time, this may be treated as a cancellation, and the above charges may apply.

5.3 Cancellation by Maida Vale Movers

We may cancel or postpone the Services if

The Client fails to pay the required deposit or balance when due.

There are safety concerns, access issues, or legal restrictions that make the Services impracticable or unlawful.

Adverse weather, vehicle breakdown, staff illness, or other events outside our reasonable control prevent us from carrying out the Services.

If we cancel for reasons within our control, we will refund any deposit or prepayment received in respect of the cancelled Services. We shall not be liable for any consequential loss arising from such cancellation.

6. Client Responsibilities

The Client is responsible for

Ensuring that adequate and lawful parking is available for our vehicles at both collection and delivery addresses, including arranging any permits or authorisations required by local authorities or property managers.

Ensuring that all Goods are properly prepared for transport, including packing, labelling, and securing items, unless packing services have been arranged with us.

Disconnecting and reconnecting appliances, unless otherwise agreed in writing and only where safe and allowed.

Ensuring that any Goods transported, including furniture and contents, are lawfully owned or controlled by the Client and are free of any legal restrictions.

Providing accurate and complete information regarding the volume of Goods, access conditions, and special handling requirements.

Arranging appropriate insurance cover for high-value items where additional protection is required beyond our standard liability.

7. Excluded and Restricted Items

Unless expressly agreed in writing in advance, Maida Vale Movers does not carry or handle

Hazardous materials, including flammable, corrosive, explosive, toxic, or pressurised substances.

Illegal items or anything the possession or transport of which would contravene UK law.

Cash, securities, precious metals, jewellery of high value, important documents, or irreplaceable items.

Animals, plants, perishable goods, or refrigerated items that require controlled conditions.

If any such items are included without our knowledge, they will be moved entirely at the Client's risk, and we may refuse to handle or transport them if discovered.

8. Liability and Insurance

8.1 Standard liability

We will exercise reasonable care and skill in handling, loading, transporting, and unloading your Goods. Our liability for loss or damage to Goods arising from our negligence or breach of contract is limited to a reasonable amount per item or per consignment, as set out in the Quotation or any applicable policy.

8.2 Exclusions of liability

We shall not be liable for

Loss or damage arising from wear and tear, inherent defects, natural deterioration, or pre-existing damage to Goods.

Loss or damage resulting from inadequate or improper packing by the Client or third parties, where we have not provided packing services.

Loss or damage caused by weather conditions, temperature changes, vermin, or atmospheric factors beyond our control.

Loss or damage resulting from war, terrorism, civil unrest, industrial action, or other events beyond our reasonable control.

Loss or damage where the Goods are not fully and accurately declared, or where the Client has misrepresented the nature or value of the Goods.

8.3 Indirect and consequential loss

We will not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of opportunity, or any other consequential or economic loss arising from or in connection with the Services.

8.4 Client insurance

The Client is strongly advised to arrange appropriate insurance cover for Goods during transit and any storage period, particularly for high-value or fragile items. Any additional protection or declared value must be agreed in writing before the move date and may be subject to additional charges.

9. Claims and Complaints

9.1 Notification of loss or damage

The Client must inspect the Goods upon completion of the move. Any visible loss or damage believed to have occurred while the Goods were in our care should be reported to our team immediately where possible.

9.2 Time limits for claims

Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of the move date. Claims reported after this period may not be accepted, except where the Client can demonstrate that it was not reasonably possible to notify us earlier.

9.3 Complaint handling

We aim to resolve complaints promptly and fairly. Upon receipt of a complaint, we will acknowledge it, investigate the circumstances, and respond with our findings and any proposed resolution. The Client must cooperate reasonably with any investigation, including providing photographs, receipts, or other evidence where relevant.

10. Access, Parking, and Property Damage

10.1 Access arrangements

The Client must ensure that reasonable access is available at both collection and delivery addresses, including suitable stairways, lifts, corridors, and doorways. If access is restricted or unsuitable, we may need to adjust our methods or charges, or we may be unable to complete the Services.

10.2 Parking and penalties

The Client is responsible for obtaining any necessary parking permissions or permits and for paying any associated costs. If our vehicles receive parking fines or penalties due to inadequate arrangements or instructions by the Client or property management, these costs may be charged to the Client.

10.3 Property damage

We will take reasonable care to avoid damage to property, fixtures, and fittings. Any damage must be reported to our team as soon as practicable. Our liability for damage to premises will be limited to the reasonable cost of repair and will not exceed the overall fee for the Services, unless otherwise provided by law.

11. Waste and Environmental Regulations

11.1 Waste removal services

Where we agree to remove unwanted items, this will be carried out in accordance with applicable waste and environmental regulations. We may refuse to remove items that constitute hazardous or prohibited waste under current legislation.

11.2 Duty of care

The Client confirms that any items presented for disposal are lawfully owned and that disposing of them does not infringe the rights of any third party. We will dispose of waste only at authorised facilities and in line with our legal obligations.

11.3 Additional charges for waste

Charges for waste disposal will depend on the type, volume, and weight of items, and may be separate from standard removal charges. If items are misdescribed or include prohibited materials, additional fees may be applied to cover handling and lawful disposal.

12. Delays and Events Beyond Our Control

We will use reasonable endeavours to adhere to agreed dates and times, but timings are approximate and not guaranteed. We are not liable for delays arising from circumstances beyond our reasonable control, including but not limited to traffic conditions, road closures, accidents, weather, mechanical failure despite proper maintenance, or delays caused by the Client or third parties.

If such events occur, we will take reasonable steps to minimise disruption and complete the Services as soon as reasonably possible. Additional waiting time or rescheduling may incur extra charges where the delay is caused or contributed to by the Client.

13. Data Protection and Privacy

We will collect and use personal data such as names, addresses, and contact details solely for the purpose of providing and managing the Services, handling bookings, accounts, and any claims or complaints. We will take reasonable steps to protect personal data against unauthorised access or disclosure and will retain such data only for as long as necessary to fulfil our legal and contractual obligations.

14. Termination

We may terminate the Contract with immediate effect by giving written or verbal notice to the Client if

The Client fails to pay any amount due by the required date.

The Client breaches any material obligation under these Terms and Conditions and, where capable of remedy, fails to remedy such breach within a reasonable time after being requested to do so.

Continuing with the Services would be unsafe, unlawful, or unreasonably difficult due to the Client's conduct or instructions.

Upon termination, the Client shall pay for all Services provided up to the termination date and any reasonable costs incurred as a result of the termination.

15. Governing Law and Jurisdiction

These Terms and Conditions and any Contract formed under them are governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Services or these Terms and Conditions.

16. General Provisions

16.1 Entire agreement

These Terms and Conditions, together with the Quotation and any written variations agreed between us, constitute the entire agreement between Maida Vale Movers and the Client and supersede all prior discussions, correspondence, or understandings.

16.2 Variation

No amendment or variation of these Terms and Conditions shall be effective unless it is agreed in writing by an authorised representative of Maida Vale Movers.

16.3 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

16.4 Assignment

The Client may not assign or transfer any of their rights or obligations under the Contract without our prior written consent. We may assign or subcontract part or all of the Services, provided that we remain responsible for the performance of our obligations to the Client.

16.5 Waiver

Any failure or delay by either party in enforcing any provision of these Terms and Conditions shall not be construed as a waiver of that provision or of any other rights.

By confirming a booking or allowing Maida Vale Movers to commence work, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.